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Empty Folders Keep being deleted
A week ago loads of empty folders I have on Dropbox were deleted. Initially I spent loads of time looking at them and restoring them, Dropbox then deleted the ones I had restored. Now I waste no time...
Hi Megan, I do not have any trouble restoring the deleted folders.
The problem is that folders that are empty keep being deleted.
On 20 September 2023 about 1,855 empty folders were deleted. I realised on 22 September and manually restored a lot. Then on 24 September about 376 folders were deleted - probably all the ones I'd restored. On 25 September I then clicked on restore those 376 and afterwards I restored the 1,855 folders. On 26 September 1,866 folders were deleted, I probably restored them on 27 September and on 28 Septyember 1,866 folders were deleted, I restored them and then on 29 September 1,870 folders were deleted. I have restored them and since then (today is 3 October 2023) it has not happened again.
If there is a file in a folder it is not deleted, if it is empty it will be.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey SimonThursday, sorry to jump in here, but I just wanted to mention that if you notice this happen again in the future, you can feel free to contact our support team as they'd be better equipped to assist further with account and device specific information.
Let us know of any updates!
