Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

felipevaz's avatar
felipevaz
Explorer | Level 3
4 years ago

Error when copying anything from Dropbox (monterey, 2020 m1 MBP)

Whenever I try to copy a folder from the local Dropbox folder to another folder in my Mac, I get this error: "The operation can’t be completed because an unexpected error occurred (error code -8062)...
desktop
Error Messages
Folders
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey felipevaz, thanks for bringing this to our attention.

 

What is the current sync status of the Dropbox app? You can hover your mouse over the Dropbox icon in your menu bar to check that.

 

Also, if you quit the Dropbox app and try to copy the folder again, do you see a different behavior?

 

Let me know and we'll go from there.

  • felipevaz's avatar
    felipevaz
    Explorer | Level 3
    4 years ago

    Hi Hannah, thanks for stepping in. Hovering over the icon says "Up to date", and stopping the app doesn't really help (and forcing quit them via Activity Monitor doesn't help either). I also restarted the computer to no avail.

    In parallel, what might be somehow related is that I have an incomplete Time Machine backup (it says it is out of space in the backup volume). I've excluded the Dropbox folder (~/Library/CloudStorage) from being backed up, but not before it started the backup.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey felipevaz, would it be OK if we reach out via email to investigate further at this point? 

      • felipevaz's avatar
        felipevaz
        Explorer | Level 3
        4 years ago

        Sure. By the way, the Time Machine backup completed normally, but the problem persists.

  • donbraffitt's avatar
    donbraffitt
    Explorer | Level 3
    4 years ago

    I have this same problem on macOS 12.6 since I upgraded to the Dropbox version which uses the CloudStorage folder.

     

    I cannot successfully copy the CloudStorage folder when I backup my files. I can copy the individual files that are within the CloudStorage -> Dropbox folder.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi donbraffitt, hope you’re doing well. 

       

      Can you please send me a screenshot of the error message that you keep getting? 

       

      Also, what’s the exact app version of your Dropbox app?

      • donbraffitt's avatar
        donbraffitt
        Explorer | Level 3
        4 years ago

        The error is the same as in the base note in this thread from a month ago:

         

        -----

        Whenever I try to copy a folder from the local Dropbox folder to another folder in my Mac, I get this error:

        "The operation can’t be completed because an unexpected error occurred (error code -8062)."

        -----

         

        I am trying to copy the folder CloudStorage -> Dropbox from my internal disk to an external disk using Finder by just dragging from internal to external.

         

        I can copy individual files within the Dropbox folder with no problems.

         

        I was able to copy the Dropbox folder for years with no problems until I recently upgraded to the version where you moved things under the CloudStorage folder.

         

        Dropbox version: 162.4.5419

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions