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therealgenebrown's avatar
therealgenebrown
Explorer | Level 4
5 years ago
Solved

Excel and Word file corrupted in Dropbox

I have the same problem as many others who have posted here.  I tried the help tips on Microsoft site you suggested with the link, but it did not fix the problem.  After reading other posts, I did fi...
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  • Walter's avatar
    Walter
    5 years ago

    Thanks for the screenshot therealgenebrown. 

     

    I don't see our desktop app's icon in your system tray; can you confirm that it's running and showing 'up to date' when you try to open those files? 

therealgenebrown's avatar
therealgenebrown
Explorer | Level 4
5 years ago

Hello there!

Thank you for your prompt reply!  I started having corrupted files about 6 months ago.  Prior to that, I had no problems for about 2 years that I've been using Dropbox. I'm running a Lenovo laptop with Windows 10 that I cannot open certain Excel and Word files on, although I can open other files in the same folders.  My iPhone 12 Pro Max running IOS version 14.3 opens them with no problem.

 

Here are screenshots of the error messages:  

 

Thanks for your help!

 

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago

Thanks for the screenshot therealgenebrown. 

 

I don't see our desktop app's icon in your system tray; can you confirm that it's running and showing 'up to date' when you try to open those files? 

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