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Triflux's avatar
Triflux
Helpful | Level 6
6 months ago
Solved

Excel file accidentally deleted and now I can’t recover it

Good afternoon, On May 18th, I was editing an Excel file and, for reasons I don’t quite understand, the folder’s activity log shows that the file was deleted at the exact same time it was last edite...
Delete
File access
restore
  • Triflux's avatar
    Triflux
    6 months ago

    Hi Hannah!

    Santiago, a person from the Dropbox team, ib tje spanish community reached to le also. He scalated the issue to the recovery team and they have been able to restore the file!!!

    I have recovered it and all the data and the problem is solved!!

    Regards!

Triflux's avatar
Triflux
Helpful | Level 6
6 months ago

Hi Hannah!

Santiago, a person from the Dropbox team, ib tje spanish community reached to le also. He scalated the issue to the recovery team and they have been able to restore the file!!!

I have recovered it and all the data and the problem is solved!!

Regards!

Theresa's avatar
Theresa
Icon for Community Manager rankCommunity Manager
5 months ago

Hi Triflux​ and welcome to the Dropbox Community 🤗.

I’m really glad to hear you were able to recover your Excel file in the end 🙌. That must have been a huge relief! Thanks so much for circling back to share the outcome – updates like yours can be incredibly reassuring and helpful for others in the same boat.

I’m Theresa 👩‍💻, one of the Community Managers here, usually jumping into threads or sparking new conversations across the forum.

Just curious – do you have a favourite Dropbox feature, or maybe a tip you’ve picked up along the way? We love hearing how folks use Dropbox in their day-to-day and might even share your insight with our team!

Looking forward to hearing from you,

T😸 (Dropbox Community Manager)

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