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tsveg1's avatar
tsveg1
Explorer | Level 3
5 months ago

Excel file reverted to older version and I get an error when checking its version history

Hi,  An excel file was reverted to an old version, 31/01/2023. And this is a file that I edited every month. If I check the history of file obtain:   
edit
Error Messages
restore
tsveg1's avatar
tsveg1
Explorer | Level 3
5 months ago

It's ok Nancy.
I try with a differend browser, and i getting the same error.

If i try with a different file there is no problem, i see the complete history.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hi there, tsveg1!

    When visiting your events page here, what do you see in regards to this specific file? When was the last time it was edited?

    Can you send me a couple of screenshots please, in order for me to have a visual? 

    • tsveg1's avatar
      tsveg1
      Explorer | Level 3
      5 months ago

      Yes of course, thanks for your interest.

      And in the events page i see anly one events on this file, that was 31/1/2023:

       

      The problem i that i try to view history of this file i obtain:

       

      I i try with history of txt file i obtain:

      And thi is correct because i havent more touch that file, otherwise the excel file

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 months ago

        Thanks for the additional info and screenshots, tsveg1.

        Can you let us know how you were editing the file? Were you using the Excel program on your computer and working on the file directly through your local Dropbox folder?

        Was it perhaps through the Dropbox mobile app or the Dropbox website?

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