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chuck9's avatar
chuck9
Explorer | Level 4
5 years ago
Solved

Excel for web file won't open

Hello! I'm using Google Chrome for Windows to open a MS Excel file using "excel for web" via the dropbox.com page.  When I click through to the "excel for web" option, a "dead" paper icon (reminds me of old-school Mac icon) appears, and the file doesn't open... This file opens normally on other computers at my business.  Thanks in advance for help.

Error Messages
Third Party Integrations
Web

8 Replies

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  • chuck9's avatar
    chuck9
    Explorer | Level 4
    5 years ago

    Clearing browser cache did it!! Thank you for your help.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Glad to hear that chuck9 

    See you around the Community and have a lovely week ahead!
  • djchuang's avatar
    djchuang
    Helpful | Level 5
    5 years ago

    I confess that I was reluctant to clear browser cache (on Chrome browser for Mac), because that meant I'd have to login again for all my sites, but what do you know, that's what fixed my being able to open a file with Excel for the Web!

  • Kalliope's avatar
    Kalliope
    New member | Level 2
    4 years ago

    Thank you Walter, that helped me too!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Glad to hear that Kalliope!

    See you around the Community and take care!
  • peter true legacy homes's avatar
    peter true legacy homes
    New member | Level 2
    4 years ago

    I tried to clear the cache in Chrome but that didn't work.  Also I tried in Microsoft Edge and it opened.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for the nudge here, peter true legacy homes.

     

    Are you also having issues opening Office files through our website?

     

    If you cleared the cache in Chrome, but the issue wasn't resolved, this may be because of a security setting or a plugin that you have installed.

     

    I would restore the browser to its default settings and disable any browser plugins, to see if it helps. 

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