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AEK1's avatar
AEK1
New member | Level 2
4 years ago
Solved

File recovery after Sync, files missing

Dear Community, I urgently need help recovering my files. I wanted to sync Dropbox on my two devices iPhone and MacBook, as the App in iPhone only showed a small number of files. (majority of files o...
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  • Jay's avatar
    Jay
    4 years ago

    Hi AEK1, thanks for bringing this to our attention.

     

    Can you find any of the missing files in the events page or the deleted files page to recover them?

     

    Keep me updated with any progress!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi AEK1, thanks for bringing this to our attention.

 

Can you find any of the missing files in the events page or the deleted files page to recover them?

 

Keep me updated with any progress!

  • AEK1's avatar
    AEK1
    New member | Level 2
    4 years ago
    Thanks for the reply. We did try this a yes, solved the issue. Many thanks
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Glad to hear you were able to recover your file! If you need any further assistance in the future, please let me know.

       

      Enjoy your weekend!

  • Neetubajpai12's avatar
    Neetubajpai12
    New member | Level 2
    4 years ago

    Yes files are showing on event page. So please let me know for recovery of files

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      4 years ago

      Neetubajpai12 you can restore from there, but, only if its showing within your recovery window. For example if you are a free user you have 30 days to do so. If its over 30 days they will show on that page but be unrecoverable. 

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