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AEK1's avatar
AEK1
New member | Level 2
4 years ago
Solved

File recovery after Sync, files missing

Dear Community, I urgently need help recovering my files. I wanted to sync Dropbox on my two devices iPhone and MacBook, as the App in iPhone only showed a small number of files. (majority of files o...
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  • Jay's avatar
    Jay
    4 years ago

    Hi AEK1, thanks for bringing this to our attention.

     

    Can you find any of the missing files in the events page or the deleted files page to recover them?

     

    Keep me updated with any progress!

karlpov's avatar
karlpov
Explorer | Level 4
4 years ago

My PC has lost access to all my files. I get a list of suggested folders instead of the folders I have had for years. I did a cache clearing just before this problem started. I tried following synch-your-files instructions but had no success. All my actual content appears on my tablet, but not the desktop. Since I put files on Dropbox from my tablet to transfer to my PC and vice versa, I am completely screwed. Can anyone figure this out? My browser, through which I get to Dropbox, is Google Chrome.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey there, karlpov, let's jump right into this! 

 

If you visit your account online, are you able to see your content there? 

 

Also, can you let me know the app's syncing status, and the version that you're using on the computer, so we can identify if the app is up to date?

 

Keep me posted, and we'll take it from there. 

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