Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

bolehill's avatar
bolehill
Explorer | Level 4
8 years ago
Solved

Files and folders not syncing across and within devices

I am using Dropbox basic (only 5.2% of space used) on version 53.4.67.   I have it installed for two users on the same desktop PC and also on an iPad.  I have had to change the PC recently, so I ha...
Delete
desktop
Dropbox Basic
sync
  • Jay's avatar
    Jay
    8 years ago
    The Dropbox icon in the system tray doesn’t have the green tick any more, so as long as it’s white, it’s considered ‘fully synced’.
     
    The lack of green ticks on your Dropbox folder however is concerning. It could be to do with the 15 icon overlay limit in Windows, or it could mean that the app isn’t running correctly somehow.
     
    Since the folders from one PC are not appearing on the Dropbox site, it means that it simply isn’t uploading any changes. Reinstalling the Dropbox software should fix this, and by following this link you can get the latest version.
     
    One last thing to check out is what email is signed in on both accounts:
     
    • On your computers, click on the small Dropbox icon in your menu bar or system tray. Click on the gear in the Notifications panel. Click on Preferences, then click on Account.
    • On iOS, open your Dropbox app and tap on "Settings". 
    • On the Dropbox website, click on your name in the top right corner.
     
    If the emails are different, this would be the reason why changes aren’t syncing, since they’re different accounts.
     
    Keep me posted!
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago
Sorry, old habits die hard, try clicking the face icon (or your custom avatar) on the top right of the screen to see the account you’re logged into on the site.
bolehill's avatar
bolehill
Explorer | Level 4
8 years ago

Thanks Jay - yep that's fine as well (the main DB account uses the same e-mail address, and I checked all the device log-ins as well).

 

OK, looks like I had a not-properly-installed-version of DB running on my PC.

I un-installed that then reinstalled using the link you gave me earlier - and now all seems to be running fine, thank goodness.

Thanks for your help.

 

Still baffled why/how it got corrupted or whatever, given that I only downlaoded and insatalled it about 3 days ago in the first place.

 

Still, I guess all's well that ends well!!

 

Cheers and thanks again for your help.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago

    Oh happy day!

     

     

    Have a great week!

    • grills's avatar
      grills
      Explorer | Level 3
      5 years ago

      I am having the same issue, where some files on my iMac aren't showing up on my laptop. I have tried all of the above and had no luck.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!