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iasstudygroup's avatar
iasstudygroup
Explorer | Level 4
4 years ago

Files are being deleted on their own and it's been happening for some time now

i am not deleting the file but Files in my dropbox are automatically deleted , deleted files donot carry any name ie who deleted. There seems to be major Bug .. This is happening for past 3-4 months

36 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Upgrading Windows wouldn't change anything on your machine to such an extent. Are these the same files being deleted each time, or is it completely at random?

     

    One remote possibility is that the files can't be read for whatever reason, which could indicate a potential hardware issue (as in, the hard drive can't read those files if the drive is very old).

  • Bach Huy Hoang's avatar
    Bach Huy Hoang
    Explorer | Level 3
    2 years ago
    Your comments about the hard drive I find to be quite reasonable for my problem. I will monitor the hard drive for any problems. When using it, I have not seen any slowness or errors in the computer.
  • iasstudygroup's avatar
    iasstudygroup
    Explorer | Level 4
    2 years ago

    i have reinstalled Dropbox , i have genuine windows , antivirus etc  everytime i complain , deleting stops for some time. I ave 21 GB in my account which has been earned by through referrals to others. still my account always gives me messages that 2 GB limit is over . It seems there is some bug in Dropbox which is not recognizing refrrals but in that case also deleting files is not ethical. 

  • iasstudygroup's avatar
    iasstudygroup
    Explorer | Level 4
    2 years ago

    It seems not the case

    i have reinstalled Dropbox , i have genuine windows , antivirus etc everytime i complain , deleting stops for some time. I ave 21 GB in my account which has been earned by through referrals to others. still my account always gives me messages that 2 GB limit is over . It seems there is some bug in Dropbox which is not recognizing refrrals but in that case also deleting files is not ethical.

  • iasstudygroup's avatar
    iasstudygroup
    Explorer | Level 4
    2 years ago

    if it is deleted by any iser name shows , in this case no name comes

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi iasstudygroup, if you click on a recently recovered file (not a folder), and check the version history, does it show any username or device name?

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