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Files have been deleted, are not in the trash bin or registered in events
Files have been deleted, are not in the bin or registered in events. I have asked for help by chat, mail and twitter without answers. I'm desperate, the files that have been deleted are not in the trash, they can not be restored. Check in Events and it is not registered either.
This happened from one moment to another, I did not find a way to recover anything and the support team did not respond. These files are really delicate because we use dropbox as a temporary backup to change the backup hard disks.
It has been disappointing and we have lost respect to dropbox ... I do not know what we can do, that's why I am writing to you.
emy_l wrote:
310EI You do not know how grateful I am for the support!
Have an excellent week
Hello, emy_l...
I'm glad that I could help you to know that you're not alone :nerd:
Losing irreplaceable data is something I deal with often in my profession. I may suffer from OCD when I'm on a quest to teach our client's to safeguard their data as much as possible (using multiple methods).
Please keep in mind that I use Dropbox daily because it offers a multitude of fantastic features (eg: sharing collaboration folders, Teams, smart sync, paper, multiple device syncing, etc). However, I use an off-site backup service to help protect our data and I recommend it to other people (eg: CrashPlan, iDrive, etc). In addition, we use encrypted external backup devices.
For future reference, I believe that you should implement several alternative methods to keep your data safe from different threats (eg: theft, fire, hard drive failure, malware or ransomware).
Thank you... try to have a pleasant week as well.
Thanks to both, honestly without the answer in time of 310EI would have given me a collapse. It was important to understand that the files are not deleted and that we were on weekends, outside of working hours. That gave me some strength to wait until Monday. Then on Monday everything flowed. Thanks again Jane for support and solidarity. Hug to you and have an excellent week, full positive and full of good energy.
:grin::grimacing::grimacing::white_check_mark::white_check_mark:
25 Replies
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- Jane
Dropbox Staff
Hello Jane, I am going to review the message, but today I saw that the files are appearing. Thanks for the support!
- Jane
Thanks to both, honestly without the answer in time of 310EI would have given me a collapse. It was important to understand that the files are not deleted and that we were on weekends, outside of working hours. That gave me some strength to wait until Monday. Then on Monday everything flowed. Thanks again Jane for support and solidarity. Hug to you and have an excellent week, full positive and full of good energy.
:grin::grimacing::grimacing::white_check_mark::white_check_mark:
emy_l wrote:
Thanks to both, honestly without the answer in time of 310EI would have given me a collapse. It was important to understand that the files are not deleted and that we were on weekends, outside of working hours. That gave me some strength to wait until Monday. Then on Monday everything flowed. Thanks again Jane for support and solidarity. Hug to you and have an excellent week, full positive and full of good energy.
Hello, emy_l...
You're quite welcome, I'm glad that I could help calm your nerves until the Dropbox Staff could help you.
That's fantastic news that Captain Janeway and her crew were able to successfully transport your files into your Dropbox account (Captain who?).
I appreciate that you took the time to post your gracious comments - thank you.
