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DCC1's avatar
DCC1
New member | Level 2
2 years ago

Files keep disappearing from my folders, after uploading them to Dropbox.

Whenever I transfer files from my desktop into my Dropbox, they appear to move successfully initially, then a couple days later the files are no longer available in Dropbox.  The folders that I trans...
restore
upload
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for providing more info! Did you get the chance to check your Deleted files page in the meantime? 

 

Besides that, you can also have a look at your Events page.

 

Can you see your missing files there and find more info on what may have happened (and also restore them)?

DCC1's avatar
DCC1
New member | Level 2
2 years ago

Got it.   Sorry I didn't look there initially.  I don't seem them in my Deleted folder.  But in my Events folder I can see that 9189 files were deleted on Aug 29th.  That must be it.  And I know I wasn't online that day, so I'm not sure how that could have happened.  And as I look back in the Events folder over the last several months, I see hundreds of other deletions that I don't think I did myself.  Any idea what's up? 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hmm, I see. Have the files, that appear to have been deleted, been shared with anyone else? Or are they all personal files you uploaded to Dropbox? 

     

    Can you send me a screenshot of what you see on your Events page? We don’t have account visibility here on the forum, so I can take a look this way.

     

    Were you able to restore the files you saw deleted at the end of August via your Events page?

    • DCC1's avatar
      DCC1
      New member | Level 2
      2 years ago

      They're all personal files.  Nothing has been shared.  I didn't try restoring anything yet because I also kept all the files on my hard drive in case this happened.  

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey DCC1!

         

        Deletion events can sometimes happen when someone reorganizes files in a new location or even when a there's another program accessing your content.

         

        You can find out more about deletions, and why they happen in this relevant thread; where my colleague Jay shared some of the possible reasons. 

         

        Also, you can see more detailed information about which user and computer added, deleted, or changed a file by looking at the "previous version history" on the website once you restore the files. 

         

        If you need help restoring your content, let me know and I'll be more than happy to help! 

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