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Forum Discussion
Files keep disappearing from my folders, after uploading them to Dropbox.
Whenever I transfer files from my desktop into my Dropbox, they appear to move successfully initially, then a couple days later the files are no longer available in Dropbox. The folders that I trans...
They're all personal files. Nothing has been shared. I didn't try restoring anything yet because I also kept all the files on my hard drive in case this happened.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey DCC1!
Deletion events can sometimes happen when someone reorganizes files in a new location or even when a there's another program accessing your content.
You can find out more about deletions, and why they happen in this relevant thread; where my colleague Jay shared some of the possible reasons.
Also, you can see more detailed information about which user and computer added, deleted, or changed a file by looking at the "previous version history" on the website once you restore the files.
If you need help restoring your content, let me know and I'll be more than happy to help!
Thanks Megan. I think I'm good on being able to restore my content. Where I could use help is figuring out how to make sure it doesn't happen again. Because I do still need to transfer all those files into my Dropbox eventually and get them to stay.
- Hannah
I understand where you're coming from, DCC1.
Can you try to restore one of those files and then go through its version history, like Megan suggested, to see which device they were deleted from?
Perhaps there is some kind of third party app accessing the files, like an antivirus for example.
