Forum Discussion

kw9's avatar
kw9
Explorer | Level 3
3 years ago

Files listed on ipad have disappeared from dropbox.com and not in deleted

Hi, I noticed today that a bunch of files that were in my dropbox on my several devices are suddenly missing, and they are not in my deleted items. Searching through the files shows that they were no...
File access
restore
kw9's avatar
kw9
Explorer | Level 3
3 years ago

I suppose i have more background I can add that might help. I did sign back in today to an older laptop (which would have been in addition to the current 2 desktops and ipad) - for that device, there was still a "Dropbox (Personal)" folder on the drive, and it was listed as having ~3GB of content, though the folder showed up as blank. When I re-synced, the hard drive folder showed ~2000 files and over the 8GB limit I currently have, but only about 7 folders of approximately 25-30 that I have in the dropbox.com side showed up, including some older folders that had been previously deleted, which then showed up on dropbox.com in addition to the other 25-30 folders I had before. But none of that is reflected in the events! And it was after that that I noticed the missing loose files.

 

Is there any chance it's an issue with the version of dropbox because the older device may not have been updated in a while (and is definitely on like Mac OS 12.13 or something?)?

kw9's avatar
kw9
Explorer | Level 3
3 years ago

.. but immediately after I noticed the missing files this afternoon, I checked with an even older desktop (which no longer supports dropbox on the OS on the hard drive), and it had the same files even though it had been literally turned off (and I turned off wifi immediately after powering up), which makes me think that it is an older issue with these missing files that can still be seen on the ipad.

 

the iPad is listed as last activity of 6 days ago linked to the personal dropbox account.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey kw9, can you please double-check these devices, to make sure they're all linked to the same Dropbox account?

    • kw9's avatar
      kw9
      Explorer | Level 3
      3 years ago

      Hannah, they are. I'm the only user of all the devices.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        This is quite a strange issue, if I'm honest.

         

        You mentioned in your initial post that you can see the list of files on your iPad, but cannot access them; why is that?

         

        Are you able to access and open them through the Dropbox app?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!