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Forum Discussion
Files listed on ipad have disappeared from dropbox.com and not in deleted
Hi, I noticed today that a bunch of files that were in my dropbox on my several devices are suddenly missing, and they are not in my deleted items. Searching through the files shows that they were no...
.. but immediately after I noticed the missing files this afternoon, I checked with an even older desktop (which no longer supports dropbox on the OS on the hard drive), and it had the same files even though it had been literally turned off (and I turned off wifi immediately after powering up), which makes me think that it is an older issue with these missing files that can still be seen on the ipad.
the iPad is listed as last activity of 6 days ago linked to the personal dropbox account.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey kw9, can you please double-check these devices, to make sure they're all linked to the same Dropbox account?
Hannah, they are. I'm the only user of all the devices.
- Hannah
This is quite a strange issue, if I'm honest.
You mentioned in your initial post that you can see the list of files on your iPad, but cannot access them; why is that?
Are you able to access and open them through the Dropbox app?
On the iPad, I did open the dropbox app but only after turning off the wifi to prevent syncing and potentially losing the files for good. that's where I'm seeing the files, but since they are not stored on the ipad, I can't access them there.
If it were the case that I moved these files long ago (i.e. longer than my deleted files and events log would have captured), but the ipad synced just a week ago, why are the files still showing up on ipad?? why didn't they sync then and go away? so it makes me think that there's some conflict that I can't figure out because the files aren't in the deleted files and yet are still visible on the ipad dropbox app (with wifi off).
