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Carnage15987's avatar
Carnage15987
Helpful | Level 6
6 years ago
Solved

Files not showing on oculus quest

Ive linked my account to the headset but none of my files are showing even though they are supported file types. i asked oculus and was told to ask here because they said it wasnt an issue with the headset but with the service.

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  • Carnage15987's avatar
    Carnage15987
    6 years ago

    Mods can go ahead and delete/lock this thread...i found a workaround for it...problem was i dont have (and dont plan to have) a PC so i couldnt just plug it in and transfer but i just used my xbox to upload from the external drive the videos where on, downloaded them on to my tablet from there, reformatted them, then uploaded to google from tablet and downloaded them on to the headset from there...took a bit of time but it works :D

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  • JohannesMeyer's avatar
    JohannesMeyer
    Explorer | Level 4
    6 years ago

    It was working fine for month..and then Oculus Update 12 came and they broke something in the code. They where too quick for the preChristmas updates and didnt make proper tests to avoid those kind of problems i think. Hopefully it gets fixed with the next update. Just sad that they dont push little patches to fix those obvious and annoying errors. However....opening Dropbox from the Oculus browser works fine too.

  • CannarWilm's avatar
    CannarWilm
    Explorer | Level 3
    6 years ago

    Also, this thread is showing as solved. The problem hasn't been "solved". I would suggest that it should be left open, especially if mods are copying further threads into it. Otherwise it is a little misleading.

  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thank you for your feedback CannarWilm. 

    You will find threads in the Community where the solution accepted is a workaround from users to users. Unfortunately, the way things operate at the time there is no actual solution for Oculus files on our end. 

    I hope the workaround in this discussion can be a solution for you. 

    JohannesMeyer thank you for adding updates to this topic! 🙏 :innocent:

    Cheers! 

  • JohannesMeyer's avatar
    JohannesMeyer
    Explorer | Level 4
    6 years ago
    It works again... I think they fixed the Dropbox connection now by updating the gallery app. Since yesterday I can access all my files.

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