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Files open very slow
recently i have had issues with dropbox (db) opening files extemely slow. i figured it was my computer so i bought/installed a new 1tb solid state drive, reformatted, re-installed everything.. and it...
Thanks for getting back to me so swiftly Platinumaa.
Fixing permissions won't change anything to the permissions the app was granted upon installing; the fix within the app's preferences I mentioned above is fixing the different permissions the files within your Dropbox folder have.
Quoting from the relevant resource, this is how to install the Dropbox desktop app with admin privileges:
- If you already have Dropbox installed, uninstall the application.
- Download the Dropbox application.
- Open the installer.
- Do not right-click, and do not command-click Run as an Administrator
- Follow the instructions in the install wizard.
- If youâre asked for an administrative username and password, enter them or contact your administrator to sign in.
- If youâre not asked for an administrative username and password, youâre already an admin on your computer.
- Complete the installation and sign in to Dropbox.
And, yes, the 'Fix Permissions' and/or the 'Fix Hardlinks' buttons will force your files to sync anew when applied.
In any case, please take as much time as you need and report back with your findings.
Until we speak again, take care!
Walter
Dropbox Community Moderator
Dropbox Community ModeratorThanks for getting back to me so swiftly Platinumaa.
Fixing permissions won't change anything to the permissions the app was granted upon installing; the fix within the app's preferences I mentioned above is fixing the different permissions the files within your Dropbox folder have.
Quoting from the relevant resource, this is how to install the Dropbox desktop app with admin privileges:
- If you already have Dropbox installed, uninstall the application.
- Download the Dropbox application.
- Open the installer.
- Do not right-click, and do not command-click Run as an Administrator
- Follow the instructions in the install wizard.
- If youâre asked for an administrative username and password, enter them or contact your administrator to sign in.
- If youâre not asked for an administrative username and password, youâre already an admin on your computer.
- Complete the installation and sign in to Dropbox.
And, yes, the 'Fix Permissions' and/or the 'Fix Hardlinks' buttons will force your files to sync anew when applied.
In any case, please take as much time as you need and report back with your findings.
Until we speak again, take care!
Unfortunately your re-install-guide didn't work on my computer (Win 10). I did NOT install it as administrator but installed it in the standard way. In fact it was the same way I did it at the first time. Opening a folder still takes at least 30 sec up to a minute. There is no difference if DP is running or not, if I'm connected to the web or not.
In the dropbox-desktop-app the folders opens much quicker and in the same speed as the other folders outside DP on my computer.
Any idea what do do?
best, klasu
- Walter
Hi klasu; welcome to our Community and thanks for joining our discussion.
As this is a very device specific matter, I'd suggest contacting our support team directly so we can assist further with account and device specific information.
Let me know the ticket's ID here if you like so I can get on it asap.
Thank your for your answer. I tried to get in contact with the support but am stuck in the loop of links on the page. By clicking "Contact Support" I get to a list of answers or I can contact a bot or the community. The bot doesn't start or open. And isn't this text that I'm writing anyway going to the community? Hmmm.
Any help?
best, klasu
