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Platinumaa's avatar
Platinumaa
Helpful | Level 5
6 years ago
Solved

Files open very slow

recently i have had issues with dropbox (db) opening files extemely slow. i figured it was my computer so i bought/installed a new 1tb solid state drive, reformatted, re-installed everything.. and it...
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  • Walter's avatar
    Walter
    6 years ago

    Thanks for getting back to me so swiftly Platinumaa.

    Fixing permissions won't change anything to the permissions the app was granted upon installing; the fix within the app's preferences I mentioned above is fixing the different permissions the files within your Dropbox folder have.

    Quoting from the relevant resource, this is how to install the Dropbox desktop app with admin privileges:

    1. If you already have Dropbox installed, uninstall the application.
    2. Download the Dropbox application.
    3. Open the installer.
      • Do not right-click, and do not command-click Run as an Administrator
    4. Follow the instructions in the install wizard.
      • If you’re asked for an administrative username and password, enter them or contact your administrator to sign in.
      • If you’re not asked for an administrative username and password, you’re already an admin on your computer.
    5. Complete the installation and sign in to Dropbox.

    And, yes, the 'Fix Permissions' and/or the 'Fix Hardlinks' buttons will force your files to sync anew when applied. 

    In any case, please take as much time as you need and report back with your findings. 

    Until we speak again, take care! 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for getting back to me and sorry to hear this is happening again for you Platinumaa.

 

May I ask, approximately how many files are you syncing via the desktop app? Can you perhaps use selective sync for folders you don't need locally on your computer to lessen its load to see if this improves matters?

 

Let me know what you find! 

Platinumaa's avatar
Platinumaa
Helpful | Level 5
6 years ago

i already use selective sync for the files i dont use. besides, its all on C:, local drive with a ssd. if i copy the same file out of a dropbox folder to the desktop.. it opens instantly

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