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Solved
Files open very slow
recently i have had issues with dropbox (db) opening files extemely slow. i figured it was my computer so i bought/installed a new 1tb solid state drive, reformatted, re-installed everything.. and it...
Thanks for getting back to me so swiftly Platinumaa.
Fixing permissions won't change anything to the permissions the app was granted upon installing; the fix within the app's preferences I mentioned above is fixing the different permissions the files within your Dropbox folder have.
Quoting from the relevant resource, this is how to install the Dropbox desktop app with admin privileges:
- If you already have Dropbox installed, uninstall the application.
- Download the Dropbox application.
- Open the installer.
- Do not right-click, and do not command-click Run as an Administrator
- Follow the instructions in the install wizard.
- If youâre asked for an administrative username and password, enter them or contact your administrator to sign in.
- If youâre not asked for an administrative username and password, youâre already an admin on your computer.
- Complete the installation and sign in to Dropbox.
And, yes, the 'Fix Permissions' and/or the 'Fix Hardlinks' buttons will force your files to sync anew when applied.
In any case, please take as much time as you need and report back with your findings.
Until we speak again, take care!
Walter
Dropbox Community Moderator
Dropbox Community ModeratorSorry to hear that klasu.
As I wanted to have a better look into this, I just used the email address that's connected to your profile here to create a support ticket for you.
Whenever you get the chance, please take a look at your inbox and we'll take it from there.
walter, i apologize but i havent received an email yet. would/can it be in some notification area on my dropbox login area?
- Lusil
Dropbox Staff
Hey Platinumaa, I just wanted to jump in and ask if this could by any chance be due to a third party app running in the background?
Could you try temporarily closing third party apps, including security software and antivirus, that could be hindering the startup and syncing process of the desktop app? Maybe that will do the trick.
Let us know how it goes, thanks!
