Forum Discussion

PtboPete's avatar
PtboPete
Explorer | Level 3
2 years ago

Files uploaded via file request are added and then, almost immediately, deleted.

Hi all, long time user here running a fresh install of Windows 10 Pro and up to date Dropbox Basic with 20 Gb storage. I have been using file requests for several years with no problems. In that time...
Delete
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for keeping us in the loop on this PtboPete 

 

If you notice that this happens on other machines and/or networks as well, please let us know and we'll reach out via email to investigate further. 

PtboPete's avatar
PtboPete
Explorer | Level 3
2 years ago

Tried a new file request on my desktop machine with the same result. However, once the upload is complete and deleted I can recover all files but each one has a "X" in the bottom left corner (on computer)

See linked screenshot, [removed to prevent excess traffic]

 

 

This tells me that my account has gone wonky. I'm going to setup a new account on my new laptop and try again. Will advise the results.

  • PtboPete's avatar
    PtboPete
    Explorer | Level 3
    2 years ago

    Well boys and girls, we have liftoff! I opened a new (OK it's an old forgotten account) on my new laptop and tried yet another file request. Opened the link on my old laptop and uploaded that same folder as before. It worked like a charm.So we can deduce that my current account itself needs a reset. However, over time sending other people to DB I have amassed 20.38 GB of space and I certainly don't want to lose that. My files are not an issue as they are all backed up. So where do we go from here?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for keeping us in the loop, Peter! Can we go ahead and log you a ticket, like Walter mentioned above? We can contact you to the email address shown here, if that’s the one linked to the Dropbox account in question.

      • PtboPete's avatar
        PtboPete
        Explorer | Level 3
        2 years ago

        Thanks Nancy, please proceed with the ticket. Please note that the email [removed] is a virtual address that points to  [removed]  For what ever reason Dropbox does not see this as a real address and tells me so and only a handful of emails makes it through. When I created a second account using [removed]  I only received the initial welcome email but no how no way could I receive the confirm your email post. I have tested both on several different computers and accounts and they all go through properly, but not Dropbox. Thanks to all for any help.

         

        [personal information removed per the Community's Guidelines]

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