We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Files uploaded via file request are added and then, almost immediately, deleted.
Hi all, long time user here running a fresh install of Windows 10 Pro and up to date Dropbox Basic with 20 Gb storage. I have been using file requests for several years with no problems. In that time...
Tried a new file request on my desktop machine with the same result. However, once the upload is complete and deleted I can recover all files but each one has a "X" in the bottom left corner (on computer)
See linked screenshot, [removed to prevent excess traffic]
This tells me that my account has gone wonky. I'm going to setup a new account on my new laptop and try again. Will advise the results.
Well boys and girls, we have liftoff! I opened a new (OK it's an old forgotten account) on my new laptop and tried yet another file request. Opened the link on my old laptop and uploaded that same folder as before. It worked like a charm.So we can deduce that my current account itself needs a reset. However, over time sending other people to DB I have amassed 20.38 GB of space and I certainly don't want to lose that. My files are not an issue as they are all backed up. So where do we go from here?
Thanks Nancy, please proceed with the ticket. Please note that the email [removed] is a virtual address that points to [removed] For what ever reason Dropbox does not see this as a real address and tells me so and only a handful of emails makes it through. When I created a second account using [removed] I only received the initial welcome email but no how no way could I receive the confirm your email post. I have tested both on several different computers and accounts and they all go through properly, but not Dropbox. Thanks to all for any help.
[personal information removed per the Community's Guidelines]
My Dropbox email does work as shown in the screen capture.
But apparently not when being sent from your Dropbox server.
Nope, changed it to a static email but files still are deleting after a couple seconds.
The ticket that was put in only seemed to concentrate on the email issue and not the deleting part. It was closed with no input from me. 😞
A bonus to the email change is that I am now receiving emails telling me of the uploads. Unfortunately, they are still being deleted.
-Made a new request called "deletetest"
-Dragged and dropped a folder called C-21 S3 Peter [...] with 6 files
- Events say I deleted the file but I did not
- details from the deleted file entry
Not sure how this helps....
