Forum Discussion

PtboPete's avatar
PtboPete
Explorer | Level 3
1 year ago

Files uploaded via file request are added and then, almost immediately, deleted.

Hi all, long time user here running a fresh install of Windows 10 Pro and up to date Dropbox Basic with 20 Gb storage. I have been using file requests for several years with no problems. In that time...
Delete
PtboPete's avatar
PtboPete
Explorer | Level 3
1 year ago

Thanks Nancy, please proceed with the ticket. Please note that the email [removed] is a virtual address that points to  [removed]  For what ever reason Dropbox does not see this as a real address and tells me so and only a handful of emails makes it through. When I created a second account using [removed]  I only received the initial welcome email but no how no way could I receive the confirm your email post. I have tested both on several different computers and accounts and they all go through properly, but not Dropbox. Thanks to all for any help.

 

[personal information removed per the Community's Guidelines]

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey PtboPete - we can only reach out to the email address that's associated with your Community profile, so I'd suggest changing it to another email address of yours, preferably a stand-alone one and not an alias. 

 

Let us know if that works for you. 

  • PtboPete's avatar
    PtboPete
    Explorer | Level 3
    1 year ago

    My Dropbox email does work as shown in the screen capture.

     

     

    But apparently not when being sent from your Dropbox server.

     


  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Do you see the same behavior, if you change your email address to a different, standalone one, like Walter suggested, PtboPete?

  • PtboPete's avatar
    PtboPete
    Explorer | Level 3
    1 year ago

    Nope, changed it to a static email but files still are deleting after a couple seconds.

     

    The ticket that was put in only seemed to concentrate on the email issue and not the deleting part. It was closed with no input from me. 😞

  • PtboPete's avatar
    PtboPete
    Explorer | Level 3
    1 year ago

    A bonus to the email change is that I am now receiving emails telling me of the uploads. Unfortunately, they are still being deleted.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hi PtboPete, what does the events page say specifically for the deletion of one of the files that was uploaded?

     

    A screenshot showing this would be helpful.

  • PtboPete's avatar
    PtboPete
    Explorer | Level 3
    1 year ago

    -Made a new request called "deletetest"

    -Dragged and dropped a folder called C-21 S3 Peter [...] with 6 files

    - Events say I deleted the file but I did not

    - details from the deleted file entry

    Not sure how this helps....

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hi again, PtboPete! I’ve logged a new ticket for you. Can you check your email address and reply back to me, if you can see it in your inbox?

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