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kiersten_s's avatar
kiersten_s
New member | Level 2
7 years ago
Solved

Files won't open in Chrome

When I click on files on the Dropbox website in Chrome, the page shows loading symbols, but then goes blank as soon as it finishes loading, and doesn't display the document, or even an error message....
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  • kiersten_s's avatar
    kiersten_s
    7 years ago

    After a whole run around where nobody was really sure what was going on, clearing my cache and cookies ended up solving the problem!

kiersten_s's avatar
kiersten_s
New member | Level 2
7 years ago

I have a few Chrome extensions, but no ad or pop-up blockers and none that are new or have been updated recently.

The loading screen goes away faster than I can get a screenshot to go through, but it's two grey rectangles that go toward each other and then merge and the word "loading". Then after that the page goes entirely white. It doesn't show that I'm on Dropbox or anything, it's just the entire webpage below the URL bar is white.

Celeste's avatar
Celeste
Icon for Dropbox Staff rankDropbox Staff
7 years ago

I see, kiersten_s, thank you for the detailed update!

In order to look into this a bit deeper I have now reached out to you via email, to the email address associated with your Community profile. 

Keep an eye out for my email and send me a quick reply when you can, so that we can investigate further. 

Thanks in advance!

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