Forum Discussion

Jason30's avatar
Jason30
New member | Level 2
5 years ago

Folder called 'My files in dropbox'

I have a new laptop and just installed dropbox app on it. It seems to have taken it upon itself (or I have unwillingly ticked something) to backup most of my documents to dropbox.  I only have free...
Computer Backup
Delete
desktop
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi Liz2020, thanks for posting today! 

Can you send me a screenshot of what you see on your end when you open the app's preferences, and click under Backup?

Let me know more.
Liz2020's avatar
Liz2020
New member | Level 2
5 years ago

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Thanks so much for sending it over Liz2020! 

    Is it possible that you're using a different device to disable the feature?

    If you're using the same device as you used to activate computer backup, then the feature appears to be disabled from the screenshot.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!