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HCeeP's avatar
HCeeP
Explorer | Level 3
3 years ago
Solved

Folder now empty on Dropbox

I started deleting files from a folder for more storage on dropbox, but then decided to save it to my desktop instead. Afterwards, I noticed that the desktop folder was now empty and so was the folde...
Delete
restore
  • Jay's avatar
    Jay
    3 years ago

    Hi HCeeP, if the files are not visible on the events page or the deleted files page, then it wouldn't be possible to recover them, unfortunately, even with a rollback of the account.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the additional info, HCeeP.

 

Where did you delete the files from, though? Did you do it from the website or your local Dropbox folder?

 

And were these files synced to your account? Meaning, were you previously able to access them using the website?

HCeeP's avatar
HCeeP
Explorer | Level 3
3 years ago

Hi,

I deleted the files from the website to make more memory as I had gone over my limit and the files were not syncing. I can restore those deleted files from 'events' but the remaining files in the folder that I did not delete, have now disappeared.

 

I could always access those 'disappeared' files in the folder even though I was over my memory limit.

 

As I mentioned before, would I be able to go back to my dropbox account as it was on Saturday 22 July 2023 to access this folder?

 

Thanks

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi HCeeP, if the files are not visible on the events page or the deleted files page, then it wouldn't be possible to recover them, unfortunately, even with a rollback of the account.

    • HCeeP's avatar
      HCeeP
      Explorer | Level 3
      3 years ago

      Hi Jay,

       

      Thanks for getting back. Very disappointed though as I've lost work files and don't understand why. I feel they must have gone somewhere. I liked Dropbox but in the future, I think I'll use other cloud-saving options as I can't have this happen again.

       

      Thanks

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