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Kris131's avatar
Kris131
New member | Level 2
2 years ago
Solved

Folders and files disappeared. How do I get them back?

There is no email for support.

My files and folders disappeared. The sales staff is said to contact support. I want to restore my files and folders.

It has been many years since I logged in. I was on a basic plan.

Is there any way to get it back?

Delete
Dropbox Basic
restore
  • Megan's avatar
    Megan
    2 years ago

    Hey there, Kris131, welcome to our Community! 

     

    You mentioned that it's been many years since you last logged into your account. 

     

    Therefore, I'm afraid that if the account wasn't accessed, the content along with the account itself must have been deleted. 

     

    In this case, there's no way to recover any of the content. 

     

    I hope this clarifies! 

1 Reply

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there, Kris131, welcome to our Community! 

     

    You mentioned that it's been many years since you last logged into your account. 

     

    Therefore, I'm afraid that if the account wasn't accessed, the content along with the account itself must have been deleted. 

     

    In this case, there's no way to recover any of the content. 

     

    I hope this clarifies! 

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