Forum Discussion

Kfegan2582's avatar
Kfegan2582
New member | Level 2
9 years ago
Solved

Getting an error that a file is not supported?

I have just edited a document that now won't open! I'm receiving a message saying 'this file is not supported. But it was a minute ago and all my other files open just fine Please help!!!
edit
Error Messages
  • Mark's avatar
    Mark
    9 years ago
    Does the file still have the extension on the file name?

    E.g. 'My book' wont open in anything, but, 'My Book.docx' will open in Word.
Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 years ago
Does the file still have the extension on the file name?

E.g. 'My book' wont open in anything, but, 'My Book.docx' will open in Word.
  • Kfegan2582's avatar
    Kfegan2582
    New member | Level 2
    9 years ago
    It doesn't. Just the name I gave it :(
    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      9 years ago
      Then you need to add the extension back via a rename and all should work :)
      • Kfegan2582's avatar
        Kfegan2582
        New member | Level 2
        9 years ago

        K.  Not exactly sure what to do.  How should I rename it?

         

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!