Forum Discussion

Kfegan2582's avatar
Kfegan2582
New member | Level 2
9 years ago
Solved

Getting an error that a file is not supported?

I have just edited a document that now won't open! I'm receiving a message saying 'this file is not supported. But it was a minute ago and all my other files open just fine Please help!!!
edit
Error Messages
  • Mark's avatar
    Mark
    9 years ago
    Does the file still have the extension on the file name?

    E.g. 'My book' wont open in anything, but, 'My Book.docx' will open in Word.
Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 years ago
Then you need to add the extension back via a rename and all should work :)
Kfegan2582's avatar
Kfegan2582
New member | Level 2
9 years ago

K.  Not exactly sure what to do.  How should I rename it?

 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    9 years ago
    You've not given us any information to work on I'm afraid....

    So, you need to rename it either on your computer if thats where you are having the trouble via the normal way of doing it (Google if youre not sure), or, by clicking on the white space next to the file name at www.dropbox.com/home and then clicking on 'Rename' which appears at the right

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!