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Getting an error when trying to recover history of a file
Hello,
I'm receiving an error message when trying to recover the history of versions of some files. It just says something like this (I receive it in Spanish): "Error. An error has occurred. Don't ...
Just to add FranciscoLagos the purchase isnt retroactive. So if you purchase now you wouldnt be able to recover anything over 30 days old which is often where the error comes from.
You also cannot purchase the add on without being a paid plan. So, you'd need to be a paid plan member and then you can add things on.
Hi !
Thank you for your answer. I've just checked and no, it happens in different folders. Seems like it happens to older files (more than a month old maybe), recent ones doesn't have this problem.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHi there, FranciscoLagos.
Are you on a Basic, Plus, or Family plan? These plans can only recover versions of a file made within the last 30 days, so if the versions you want are older than that, then you wouldn't be able to recover them.
You can read more about this here.
