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FranciscoLagos's avatar
FranciscoLagos
Explorer | Level 4
2 months ago
Solved

Getting an error when trying to recover history of a file

Hello, I'm receiving an error message when trying to recover the history of versions of some files. It just says something like this (I receive it in Spanish): "Error. An error has occurred. Don't ...
restore
  • Mark's avatar
    Mark
    2 months ago

    Just to add FranciscoLagos​ the purchase isnt retroactive. So if you purchase now you wouldnt be able to recover anything over 30 days old which is often where the error comes from. 

    You also cannot purchase the add on without being a paid plan. So, you'd need to be a paid plan member and then you can add things on. 

FranciscoLagos's avatar
FranciscoLagos
Explorer | Level 4
2 months ago

Hi,

I have a basic plan. I saw this article you shared to me but I can't find the way to add the plugin for the extended files history that it's mentioned.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 months ago
    FranciscoLagos wrote:

    I have a basic plan. I saw this article you shared to me but I can't find the way to add the plugin for the extended files history that it's mentioned.

    If the option is available it will be listed on your Plan page under Add-ons. Note that adding it now will not change the recovery window for files that have already been deleted. It will only apply for files deleted after purchasing the add-on.

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