Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Grey X problem with my file
Hi everyone i have problem with files after i install dropbox i dont know why i can't open some of my files they show me with grey X ( u can see in the picture=)
Hope anyone help me to solve this ...
Hi no, i did'nt move anything outside dropbox when i intalled dropbox maybeduring install there are some problem that i dont know because this is my first time i installed dropbox i dont know what happen before i installed dropbox i don't have greyX like that with my files.
Hope anyone help me find solution with this i mean i have importance files that i can't open and i work with everyday.
- Mark
Super User II
You havent done what I've asked - we can only help if you do what we ask you to try and do.
As I said I'm sure this is NOT a Dropbox issue - that icon does not belong to Dropbox.
But, try moving a file outside of the Dropbox folder and then open it.
u asked me but honnestly wtih u i really don't know what happen like i said this my first time i install dropbox and before i never had that issue so i dont know what happen or click something wrong that make my file with grey X but i sitll dont know.
Can u show how to move file out side dropbox i am not sure what u mean ?
- Mark
Dropbox is just a folder on your computer like every single other one. You just treat it exactly as that - what you put in that folder does not change in anyway, it just syncs to the cloud.
So to test whats happening try and open a file with an X over it both in that Dropbox folder and then say drag and drop it to the desktop and try there.
You are wrong with your response - and pretty aggressive about it, at that. I had the same error, which turned out to be an issue with Dropbox crashing and needing to restart. The second I restarted the Dropbox app, the x disappeared, and things came back to normal.
