We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
thewildrose11
2 years agoExplorer | Level 4
HELP: Deleted Folder Cannot be 'Rejoined' or 'Restored'
We have a folder that was deleted (we're not sure how), and now it cannot be rejoined or restored. I'm a musician and it has 4 years worth of album artwork, music, and liner notes in it. It's a heart...
Mark
Super User II
2 years agoAnd also from a practical point of view now - where are the backups of your data? Dropbox itself isnt a backup tool and never ever has been/or should be counted as one (note: they now have a backup tool/product BUT that works totally separate to sync and so can be counted). The rules of backup are to have the data saved/stored in multiple places, so, have you got that in place? Can you restore/recover? Having it just in one place - regardless of if thats Dropbox (or iCloud or OneDrive or Box etc.) isnt good 😞
thewildrose11
2 years agoExplorer | Level 4
You're so right. I have learned this lesson the hard way. My heart is seriously broken. Four years of work. It makes me feel sick.
In any event, I have a 12TB G-drive on order to back-up everything. Dropbox is pretty awful, though. I do think they could at least provide us with the email of the person they're saying owns the folder. Then we can Sherlock Holmes our way to a solution. Because that email will have to be someone in the organization, seeing as for security purposes, I've never let anyone else on the drive.
Anyway, you're awesome. Thank you.
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!