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HELP: Deleted Folder Cannot be 'Rejoined' or 'Restored'
We have a folder that was deleted (we're not sure how), and now it cannot be rejoined or restored. I'm a musician and it has 4 years worth of album artwork, music, and liner notes in it. It's a heart...
Mark
Super User II
Super User IIAgain, clutching at straws here - change email.... I assume you did that via the Dropbox website at www.dropbox.com/account page? If so everything 'becomes' the new email (i.e. the old email vanishes and all rights 'become' the new one). So that shouldnt be it.
Have you searched emails to see if you have an email from no-reply@dropbox.com from that date? That would have the invite to join a share?
We did change emails via the account page, yes. We don't have any share emails from that address.
We truly think this is a Dropbox error when they did a full drive rollback in 7/12/23. They kept making mistakes, so we had to constantly write them and have them restore missing folders. I had a running s/sheet with folders, contents and size to make sure they did it correctly. It took nearly 20 emails, as they kept doing things incorrectly. I believe, somehow, this folder was missing in their last rollback and since it was there right before that last request, I didn't check it against our content s/sheet.
In any case, you have been really lovely with some great ideas. So, you're awesome but Dropbox just sucks.
