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denisse m's avatar
denisse m
New member | Level 2
2 years ago

Help! Files Disappeared After Dropbox Migration, how can I recover them?

Hi everyone, I'm writing to the community today because I'm experiencing a strange issue with my Dropbox account. I recently went through the Dropbox migration process, and after the migration was ...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi denisse m, thanks for bringing this to our attention.

 

Could you clarify what Dropbox migration you're referring to? 

 

Is it related to the new Dropbox Business team update, or a Dropbox Backup update?

 

This will help me to assist further!

denisse m's avatar
denisse m
New member | Level 2
2 years ago

I had a Dropbox Business account for 3 years. A month ago, I decided to move all my files from this account to a Personal account. Dropbox migrated all my files from Dropbox Business to Dropbox Personal, but the main folder where all my other folders were located appears empty. For clarity, "migration" is the process Dropbox uses when it moves all the folders from one account to another.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    There isn't a direct migration process as such between two accounts. 

     

    Did you downgrade your Dropbox Business team to a personal account, or did you copy your files to another account entirely?

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