Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Jimmy18's avatar
Jimmy18
New member | Level 2
3 months ago

Help me please! My video company deleted my wedding video.

I got married last February and I hired a video company for taking my wedding in video. As planned, they should sent my wedding video files around in 2 or 3 months, but they didn't. The reason wh...
Delete
File access
restore
Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 months ago
Jimmy18 wrote:

I don't know about the detailed contract on business plans but -you know- I really need my wedding video files!

Deletion information is the same across all plans I'm afraid. Once its removed, and, its over the recovery window it isnt possible, at all, to recover. 

Dropbox isnt going to be able to assist at all I'm afraid. 

Do they happen to have the raw footage left maybe? Or the cards it was recorded on to?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!