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Forum Discussion

Walk Humongous's avatar
Walk Humongous
Explorer | Level 4
5 years ago

HELP! Vault won't give me access!!!

Hello, I just set up Vault yesterday. I put in my most sensitive documents. I accessed them today and then "poof" I'm not allowed to access them. I can put in my correct password and it lets me in ...
desktop
Dropbox Vault
edit
Mobile
Web
stephenko's avatar
stephenko
Explorer | Level 4
5 years ago

I'm experiencing exact same issue: endless looping on browser, no admin permission on app. 

 

Dropbox, would really appreciate it if you could fix this soon as it's a critical issue for us. 

rachnatrehan's avatar
rachnatrehan
New member | Level 2
5 years ago

I am facing the same issue. The Vault folder shows no access. Please fix ASAP.

  • Bckz3828's avatar
    Bckz3828
    New member | Level 2
    4 years ago
    I can access my vault on the computer or web browser but does not work through my iPhone app
    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      4 years ago
      Bckz3828 wrote:
      I can access my vault on the computer or web browser but does not work through my iPhone app

      You'll need to be more specific. Is the Vault folder shown in your folder list? If so, what happens when you try to access it? Are you getting an error message? Without details about what you're experiencing, we won't know how best to help you.

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