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Forum Discussion
HELP! Vault won't give me access!!!
Hello,
I just set up Vault yesterday. I put in my most sensitive documents. I accessed them today and then "poof" I'm not allowed to access them. I can put in my correct password and it lets me in ...
Mine seems to have corrected itself after a few hours. After having the issue I checked with a friend who uses Vault too and he had the same problem so it wasnât just me and I see others here had the issue. Is everyone cleared up? Can someone from Dropbox confirm it was/is a known issue? Iâm a bit frightened to use Vault at all now after having this happen within 48hrs of me trying the functionality. I thought I lost my most important docs, but thankfully it was only temporary. I have now moved them out of Vault until we figure this out and we get an explanation. In the time I was locked out I was delayed with work by not having access to certain business documents what were stuck in there.
Same here. Been in a loop.
Support team replies with the generic âsend us a screenshotâ answer.
Are you all still having the problem?
Yes. The problem still have not been resolved. The chat feature of dropbox support is not very helpful. They just said they'll forward the concern to the team and ended the chat. I also emailed them, no useful reply.
I AM HAVING THE SAME PROBLEM. JUST CREATED IT AND NOW CAN'T ACCESS IT. SAYS I'M NOT THE ADMINISTRATOR
- Jay
Dropbox Community Moderator
Hi ss31, are you able to enter your PIN to access the Vault?
Have you added any files to the Vault as of yet?
