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History of deleted and newly created folder
Hello, we have a team folder in our company Dropbox that was accidentally deleted. Usually I would just restore the folder, but unfortunately in this case a folder with the same name was created sho...
Hey Alex Ximea, how are you today?
Do you perhaps see the folder in your shared tab, so you can add it back from there?
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey Alex Ximea, sorry to jump in here, but have you tried using our Rewind feature to restore this folder back to a previous state?
Hi Walter,
we tried using the Rewind feature, but unfortunately it also only shows the history of the folder after it was created again. We also looked at rewinding the whole Dropbox, but on the top level the feature is just greyed out.
- Nancy
Hi Alex, I hope it’s OK if I jump in, as well.
Is there any chance that the folder was permanently deleted?
Also, when was it approximately deleted from your Dropbox account?
Hi Nancy,
the folder was deleted at 5:51 pm CEST on October 13th 2022.
The folder was deleted from a local PC to free up space on the hard drive while I mistakenly assumed the Dropbox app was not running. I discovered the error after a few seconds and disabled the app (stopping synchronization). At that point two folders had already been deleted. We could restore one of them without any issues. Since they were both deleted in exactly the same way, I have no reason to think the lost folder was permanently deleted.
- Hannah
Hey Alex Ximea, how are you today?
Do you perhaps see the folder in your shared tab, so you can add it back from there?
