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rsrunique's avatar
rsrunique
Helpful | Level 6
2 years ago
Solved

How can I delete a large file from my account after sharing it via shared link?

I sent links to 'email' some large files.  The files show up now in dropbox under recent; however, there is no way to delete them.  The system message is 'the file does not exist'.  They are still th...
Delete
  • rsrunique's avatar
    rsrunique
    2 years ago

    Thank you!!!!   That worked!   I had never opened the 'Shared' tab.

     

    What a relief to have this over after months of fussing with it!

     

    I appreciate the patient step-by-step diligence you exhibited in solving this for me.

     

    Gratefully,

    rsrunique

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sorry to hear about this, ginaaspetti.

 

Where are you seeing this? On the Dropbox website or the mobile app?

rsrunique's avatar
rsrunique
Helpful | Level 6
2 years ago

It is on the Dropbox website.  I do not use the mobile app, just my PC.

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey rsrunique! Do you see those files, if you visit your Dropbox homepage here? 

     

    If yes, you should be able to delete them this way (keep in mind that the shared links you sent will also stop working, if the files they link to are deleted from your account).

    • rsrunique's avatar
      rsrunique
      Helpful | Level 6
      2 years ago

      Thank you for your help with this problem.

       

      Unfortunately, this procedure does not successfully delete the file.  It dutifully asks "Are you sure ..." 

      Then, when I click delete for the second time, a message comes up at the bottom of the screen: "file does not exist".

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for letting us know about this rsrunique 

         

        Could you try clearing your browser's cache or using another browser and let us know if you get the same results?

         

        If you do, we'd appreciate a screenshot too.

         

        In the meantime, note that you could make it go away by generating some (sharing) file activity to populate your 'recents' area. 

         

        Keep us posted anyhow!

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