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Forum Discussion
How can I delete locked files from my account?
Can someone help me figure out what to do? I left a company and returned my work computer. I had some personal photos on it from the last time I saw my father. They were nice enough to pull the photos off and put them in a drop box folder tied to my personal email. However, I am now at capacity in my dropbox folder and I can't delete the photo files they put in there because they have a lock on the file folder. The company is no longer in business and I don't know how to deal with this because I can't just create a new account with my personal email. Any advice?
3 Replies
- Jay
Dropbox Staff
Hi Woofie, thanks for bringing this to our attention.
From what you've described, it sounds like this is a shared folder on your account, to which you have read-only access.
You should be able to download the files to your computer, if they aren't already syncing, and copy them to a folder outside of the Dropbox folder.
Once done, you can temporarily leave the shared folder, which would free up quota on your account.
Keep me updated with any progress!
