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Thingy's avatar
Thingy
New member | Level 2
2 months ago

How can I move files out of my account and close it or keep my usage under 2 GB?

Question or Issue I have been on the Basic package for many years.  I do not want to close my account.  I overfilled my account long before the current charging regime came in.   I cann...
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Delete
Storage space
Thingy's avatar
Thingy
New member | Level 2
2 months ago

Hi Jay
Thanks for your reply.  Your link works, but I get the message that implies I have to upgrade before I can move the files.  I feel I am being blackmailed! :-) 

To get more space I have to purchase an upgrade.  I know there is a free period, but that means I need to get everything moved before they start charging me.   I cannot guarantee I can be that organised - so much going on here.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi there, Thingy, thanks for your update on this.

    From what I can see on from your screenshot, there's a little "X" button at the top right corner of this notification; if you click it, does the notification go away? And are you allowed to access/download/delete your files after that?

    You definitely wouldn't be forced to upgrade your account, if you didn't want to.

    Also, here are some free ways you can earn some bonus space on your Dropbox account.

    I hope this helps, but if you're still having issues accessing your files, let me know!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey Thingy! Were you able to access your Dropbox files in the end? 

    Let us know, if you need any sort of assistance.

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