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Wenn's avatar
Wenn
New member | Level 2
2 months ago

How can I recover a file if it's deleted?

Hi team,

My wedding video showed it was deleted from the link they shared. I could access the file in Aug 2025 but yesterday when I checked it was deleted. 

The videographer said the file was cleared in Nov 2025:( 

Is there a way to recover the video? 

Thank you

Delete
restore

3 Replies

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    1 month ago
    Wenn wrote:

    Is there a way to recover the video? 

    Unfortunately only if, at the time they deleted it, the person who shared it was a paid user. Otherwise as its over 30 days its now lost :(

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey Wenn!

    Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi Wenn, thanks for messaging the Community.

    Depending on the version history, it might be possible to recover the file from the deleted files page.

    Could you let me know what you see on that page?

    This will help me to assist further!

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