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Adevinneystoner's avatar
Adevinneystoner
New member | Level 2
10 months ago

How can I recover files from a deleted account?

I had a premium account for years. All of my files were on it. Then I decided to try Dropbox business so my band and I could work on stuff. It ended up just being too expensive. I just got on after a...
restore
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hi Adevinneystoner, thanks for bringing this to our attention.

When was the last time you logged into your account prior to today?

Do you see any information on the events page?

This will help me to assist further.

Adevinneystoner's avatar
Adevinneystoner
New member | Level 2
10 months ago

Well, the only solid date I can find is just when I got an email that I signed into a new browser. That date is 9/5/2023. I would think I would have accessed the account after that, but I can’t find concrete proof of any other sign ins. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Do you see any other login attempts on this page on your account?

    • Adevinneystoner's avatar
      Adevinneystoner
      New member | Level 2
      9 months ago

      Sorry read this then got distracted by other things lol. The account was a personal account. I created a business account and it pulled in my personal. What was on business is all backed up. The personal, I might be somewhere, but it’s literally my entire graphic design and 20 years of my bands art. If I lose that…that would suck

    • Adevinneystoner's avatar
      Adevinneystoner
      New member | Level 2
      9 months ago

      And to answer your question. There is a login in September ‘24 and again in Feb.

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        9 months ago

        Once an account is deleted it is not possible to recover the data from Dropbox - you are warned this multiple times before you can delete an account. 

        If you created a business account and merged the personal one in to it (again you are warned, and almost forced, to try and set up a new account) it MAY be possible to restore it via the Admin control panel. 

        As you were warned the data was being deleted unfortunately its not recoverable. Sorry :( 

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