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CJAPA's avatar
CJAPA
Explorer | Level 3
5 months ago

How can I restore a folder that was deleted by Dropbox?

I have had a folder deleted by Dropbox. It contained important information that I need to have restored.  I have a Basic account and Dropbox Support have not responded to my emails.  Any guidance app...
restore
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hey CJAPA​ - sorry to hear about this.

If you've ensured that you're looking at the correct Dropbox account, can you please take a look at your deleted files page and the events page and let me know if you see any signs of your missing folder there?

If it was a shared folder, you can have a look at your sharing tab as well.

Let me know what you find and we'll take it from there. 

PS: If you'd like me to look into your support tickets as well, feel free to share their IDs so that I can look them up in our system. 

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