Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

CJAPA's avatar
CJAPA
Explorer | Level 3
5 months ago

How can I restore a folder that was deleted by Dropbox?

I have had a folder deleted by Dropbox. It contained important information that I need to have restored.  I have a Basic account and Dropbox Support have not responded to my emails.  Any guidance app...
restore
Mark's avatar
Mark
Icon for Super User II rankSuper User II
5 months ago
CJAPA wrote:

I have had a folder deleted by Dropbox.

How long ago was it removed and did you get emails warning you? 

Dropbox only deletes data if you are over quota OR the linked account is over quota (i.e. its a shared folder). They do warn this is happening and if it does happen the deletion is, as emails say, permanent. There is no way to recover via Dropbox. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!