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mgm17's avatar
mgm17
Explorer | Level 4
8 months ago
Solved

How can I restore a shared folder owned by a deleted Dropbox team account?

Hi! Dropbox deleted one folder. How can I restore it? I had received an email from Dropbox informing me that the folder was going to be deleted, but that email was in the Spam folder so I had no time...
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  • Rich's avatar
    Rich
    8 months ago
    mgm17 wrote:

    Could you please let me know the reason why Drpbox deleted this folder?

    The folder was owned by a team that was permanently deleted (either the owners closed the team or they stopped paying for the service). When a team is permanently deleted, all data owned by the team is permanently deleted.

    If you need access to the files again, you should reach out to the owner of the folder and ask them if they still have the files stored somewhere.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 months ago
mgm17 wrote:

but that email was in the Spam folder so I had no time to backup all the information of that folder.

The email will have a date on that says when the data is due to be removed. If that date has passed its not recoverable I'm afraid. 

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