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Builda's avatar
Builda
Helpful | Level 5
3 years ago
Solved

How can I restore my original Dropbox?

Trying to get hold of support on this one because it's driving me insane! I originally had a personal account with 5gb and all of my honeymoon photos in it. Some friends of mine overseas gave me access to their business dropbox last year, which they have since cancelled, however, it appears to have connected it self to my login ID because I've lost access to all of my honeymoon pictures and personal files and if somebody shares access to a file it won't let me look at it unless I spend $30 a month to restore the 2 TB drive that the business was originally using!! All I want is somebody at bloody dropbox to get in touch with me and restore my account to how it was before anything happened, because I literally cannot do anything at the moment because it wants me to renew my subscription I never had!! if anybody from dropbox is listening I sent an email. Can you please reply to me on it and get in touch because Google Drive is looking really appealing right now after this. I'm pretty upset that my honeymoon photos have disappeared without a trace as well, because that's the only copy I had.

Hopefully this is not a waste of time posting in the community-I've tried looking everywhere for answers and I can't find them which is why I've emailed dropbox directly. The next step will be to ring them which I'm not keen on doing as I'm not in the US.

dropbox business
restore
  • Mark's avatar
    Mark
    3 years ago

    As long as you were removed within the last week it is recoverable, after that, its not I'm afraid 😞 

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  • Builda's avatar
    Builda
    Helpful | Level 5
    3 years ago
    No worries, thanks anyway I think I probably lost everything then! The only other option is, if by chance I still have a local copy of the old dropbox, because I turned off, automatic update, so the old dropbox should still be on at least one of the computers in this house! Thanks for your help
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    Builda wrote:
    ... the old dropbox should still be on at least one of the computers in this house!

    Make sure you power up that machine while it's disconnected from the Internet, just in case. If the Dropbox client is still installed and the account was set to remote wipe, the first thing the Dropbox client would do is delete all the files from the local folder.

  • Builda's avatar
    Builda
    Helpful | Level 5
    3 years ago
    Absolutely, I will 100% make sure the Internet is turned off when I turn on the computer I think it's backed up on. Thanks everybody for your help. All the best with a Dropbox in the future. I'm going to stick to off-line storage I think!! Lol
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Asith77553 - I'm not quite sure I understand the issue you're facing. Could you elaborate a bit for us please? 

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