Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
joe_scotto
6 years agoHelpful | Level 5
How do I delete or remove Vault?
I created a Vault with a pin and am able to use it... I just don't want it.
How can I remove it from my Dropbox? It's cluttering up my file list.
47 Replies
Replies have been turned off for this discussion
- Megan3 years ago
Dropbox Community Moderator
Hi Ilia Gildin, happy Monday!
Have you checked and performed the steps Walter provided above, in regards to either disable your Vault feature, or remove any unnecessary Vaults?
Let me know more!
- Ilia Gildin3 years agoNew member | Level 2Hello
Can you please remove my vault as well
Thank you - Kadah C.5 years agoHelpful | Level 5
How to I remove the floating Vault entry on my files list on the Android app? The app got forced updated after having to reinstall due to the very long standing "unknown error" bug.
I do not use Vault. I will never use Vault. This is not a feature I will ever have a use for.
This annoying floating "Vault" thing at the top of the file is list is purely an ad for a useless feature. How do I remove it? I'm tempted to revert back to an old version again as Photo Upload is still just as buggy/broken in the latest update.
- Walter5 years ago
Dropbox Community Moderator
Hey miromannino, thanks for joining the discussion here and sorry to hear about this.
If you'd like to completely disable the Vault, you can use the steps outlined here.
On the other hand, if you'd like to remove any unnecessary Vaults:- Open Dropbox Home: https://www.dropbox.com/home
- Hover over 'Vault.dbx-vault' and 'Vault (2).dbx-vault' to reveal the checkboxes
- Select the checkbox for both of these folders
- With these highlighted, please click on the ellipses [...] to find and click on 'Delete'
- miromannino5 years agoExplorer | Level 4
If the problem wasn't bad enough, now I have multiple conflicting vaults I can't delete
- droborobo545 years agoNew member | Level 2
Actually it's an atrociously bad feature that wasn't thought through prior to mass deployment to end users. Once unlocked the vault "closes" (locks, logs out) on its own after a very brief time, thus breaking your connection to any files you have open inside vault. This forces you to constantly log back into the vault over and over, until ultimately vault crashes or the sync ultimately breaks (which happens to me every single time on both Windows 10, Android 8.x, and Android 10). If you make changes to a document after the vault is automatically locked (or a crash happens), a second copy of the file will be created OUTSIDE the vault. Not secure! Then you have to go back and manually sync your changes to the original file that was in the vault. Pretty much any real work becomes impossible with this scenario. Maybe the feature is useful for something, but I can't find one. Then of course you can't delete the vault after it's enabled. Garbage. OneDrive is pretty stable now. May switch back to that.
- Lusil5 years ago
Dropbox Staff
Hey bhoyt47, thanks for joining us on this thread.
Could you clarify if you're having trouble manually moving the files out of your Vault folder?
Do you get any error messages by any chance? - bhoyt475 years agoNew member | Level 2
Walter - If i'm reading this correctly, you have exposed the ability for us to delete the vaule (and all of the files contained in it) but you haven't given us a way to extract those critically important files before we delete the folder. Unfortunately, although I've been trying to use the Vault feature since it was released, it has proven far more hassle than it's worth and what i want to do is extract my most important files from it, so that I can access them with as much ease as I did previously. Can you please explain the best way to do that?
- charlieegan35 years agoHelpful | Level 6Probs best to open a new thread.
- kakers5 years agoExplorer | Level 3
I may have missed this answer, but is anyone losing files? Since 'joining' the vault, my files are syncing one way---- and being deleted from my hardrive. This is frightening! help
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!