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How do I get access to old accounts?
I am trying to find several old Dropbox accounts I no longer have the passwords to nor do I have access to the emails the account were built under. How do I locate all of my outstanding Dropbox Accounts & How do I gain access to the accounts without passwords or access to the emails the accounts were originally built with
- In short, you can't.
Your email address is required to access an account. If you no longer have access to the email in question and you don't know your password (or the password has expired) you can no longer gain access the account. Even if it was a paid account, all Dropbox would help you with is removing the payment method from the account so you're no longer charged. They wouldn't help you gain access to the account.
The only possibility in such a scenario is if you still have a device linked to the account and syncing, but that doesn't seem to be the case here.
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- please help me to recover my old account 🙏
- Can someone help me?
- Lusil
Dropbox Staff
Hi @Pastry2 and @Amoakohene, we'd be happy to help.
If you have checked out what's been suggested already in this thread, could you give us more information so that we have a better understanding of what the issue is?
Keep us posted!
- i want my old accounts and old files
Hi, i have an old account that I cant access any more. It was with an email address that I no longer use and and on an old device. I have some sentimental photos locked in this account and cant get in. Any Ideas?
Cheers
- Rich
Super User II
Brian Johnston wrote:
i have an old account that I cant access any more.
When was the last time that you signed in to the account? If the account was idle for more than a year, it was likely deleted due to inactivity. When this happens, neither the account nor the files within it can be recovered.
It was with an email address that I no longer use and and on an old device.Assuming the account still exists, you would need access to the email address in order to gain access to the account. The only other way to gain access would be if you still had an active device linked to the account.
I need to sign in to an old account of mine but don't have access to the old email address anymore, I do have the old password though?
Have tried all options but still get the invalid email or password notification?
- Rich
Timtooly wrote:
I need to sign in to an old account ..
When was thge last time you signed in to the account? If the account was idle for more than a year, it would have been deleted due to inactivity. Once an account has been deleted, neither the account nor the files within can be recovered.
