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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    1 year ago

    How long ago is it since you logged in DIABLO25?

     

    If its over 12 months I'm afraid the files are not recoverable after being removed for inactivity. 

  • DIABLO25's avatar
    DIABLO25
    Explorer | Level 3
    1 year ago
    I last logged in over the summer and when I did then they were there... before that it was over 3yrs and all my pics were there. For some reason this time all pics and vids are not there. What can I do to get them or were are they.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey DIABLO25, thanks for posting here! 

     

    Is it possible that you accidentally created a new account, under a different email address? 

     

    Can you check on your end, and let us know? 

     

    Keep us posted! 

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